Cancellation Policy

At oraina, we understand that circumstances can change, and you may need to cancel an order. We aim to make the cancellation process as convenient as possible for our customers. Please review our cancellation policy below:

1. Cancellation Window

You may cancel your order within a period of 5 to 15 days from the date of placing your order. To cancel an order, please contact our customer support team at hello@oraina.io

2. Processed Orders

If your order has already been processed and shipped, it cannot be canceled within the 5 to 15-day window. In such cases, please refer to our return policy for instructions on returning the product.

3. Refund

If your order is eligible for cancellation and you have already made a payment, we will process a refund to the original payment method. Please allow [X business days] for the refund to be reflected in your account.

4. Eligibility for Cancellation

To be eligible for cancellation within the 5 to 15-day window, the following conditions must be met:

• The product is returned in its original condition, including all accessories, packaging, and documentation.
• The return is requested within the specified 5 to 15-day period.
• The reason for cancellation falls within the scope of our policy (e.g., defective product, change of mind).

5. Refund Process

To request a cancellation and refund, please contact our customer support team at hello@oraina.io. Our team will guide you through the cancellation process and provide instructions on how to return the product to us.

6. Refund Timeframe

Once we receive and inspect the returned product, we will initiate the refund process. Please allow 5-15 days for the refund to be processed and credited to your original payment method.

7. Exceptions

Please note that certain products or situations may be exempt from this cancellation policy. Such exceptions will be clearly communicated to you during the checkout process or in product descriptions.

Contact Us

If you have any questions or concerns regarding our Cancellation Policy, please do not hesitate to contact us. Our customer support team is here to assist you.
hello@oraina.io